Shipping

Processing time

Paintings ship in 3-4 working days

Unframed prints ship in 3-4 working days

Framed prints ship in 6-8 working days

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & exchanges

I gladly accept returns and exchanges

Contact me within: 5 days of delivery at jg@jennygrayart.com

Ship items back within: 7 days of delivery

I don't accept cancellations. But please contact me if you have any problems with your order at jg@jennygrayart.com.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently asked questions

Is there a border around prints?

no the paper size is as listed, no extra border is added

Is the size listed on "print sets" the size of each print in the set?

Yes, if you select 16"x20" prints in a "print set of 3" you will get three prints that are 16"x20" each.